This course provides training on evaluating public services and programs. At the end of the course, participants will understand and be able to describe program evaluation, and how it can help you understand the basics of assessing program impact. In addition, participants will be able to identify a variety of program evaluation tools, map out a basic evaluation plan that could be used in their office, and understand how to effectively present evaluation results. At the end of the course, participants will understand and be able to describe what program evaluation is, how it focuses on success understood as outcomes, short-term and long-term impact. Throughout the workshop we will be referring to your own situation and you will be asked to apply the ideas to the program, policy or process what you want to evaluate in your own organization. The goal of the workshop is to let you leave with a solid 'take-away' of how to start planning your evaluation.

No prior experience is necessary. This course will not teach specific statistical or qualitative methods, but how to best determine which might be the best for measuring success as you have defined it.

This course will count as 6.00 CSS short course credit.